Refund Policy
Last updated: November 5, 2026
1. Premium Subscriptions
Free trial. All Premium subscriptions begin with a 7-day free trial. You will not be charged during the trial, and you may cancel at any time before it ends at no cost.
No refunds after the trial. After the free trial ends, all subscription charges are final and non-refundable. Refunds are issued only if the service is defective or where required by applicable law.
Mid-cycle cancellations. You may cancel at any time. When you cancel, your Premium access continues through the end of your current paid billing period, and then reverts to the free plan. No partial or prorated refunds or credits are issued for unused time.
Annual to monthly plan changes. Switching from annual to monthly billing takes effect at your annual renewal date. Your annual plan remains fully active through its paid term, and no prorated credit or refund is issued for the switch.
Defective service. If the service is defective (a technical failure that prevents the product from working as described), contact us within 14 days of the charge at info@myperiscope.me. We will investigate and, if the defect is confirmed, issue an appropriate refund.
Charged in error. If you believe you were charged in error, contact us within 14 days of the charge and we will review your case.
Web-only purchases. All Premium subscriptions are purchased on our website (myperiscope.me) and billed by Stripe. Refunds and subscription management are not available through Apple, Google, or your device's system subscription settings.
2. Gift Certificates
All gift certificate sales are final and non-refundable.
No refunds. Once a gift certificate purchase is completed, the charge is final. We do not issue refunds, credits, or exchanges for gift certificates, including where the recipient does not redeem the code, redeems only part of the included term, or does not wish to use the service. The only exceptions are a confirmed defective service (the certificate code cannot be redeemed because of a technical failure on our side) or a refund required by applicable law.
One-year redemption window. A gift certificate code must be redeemed within one year of the purchase date. If the code is not redeemed within that window, it expires automatically and the gift is forfeited. Expired codes cannot be reactivated, refunded, or exchanged, and no credit is issued.
When Premium starts. The Premium term included in a gift certificate begins on the date the code is redeemed, not the date of purchase. Redeeming the code uses it in full — the term cannot be paused, transferred to another account, or split between accounts.
No cash value. Gift certificates are promotional credits for My PeriScope Premium. They have no cash value, are not redeemable for cash, and cannot be resold or transferred once redeemed. An active Premium subscription is not extended automatically by a gift certificate beyond the term it grants.
Purchased in error. If a certificate was purchased with an incorrect recipient email address, contact us at info@myperiscope.me promptly with the order details. We can resend the same certificate and code to a corrected address; this does not change the purchase, the amount, or the one-year redemption window.
Billing. Gift certificates are one-time purchases processed by Stripe on our website. They are not subscriptions, do not auto-renew, and are not purchased through the Apple App Store or Google Play.
See also our Terms & Conditions and Privacy Policy.
3. How to Reach Us
My PeriScope
Email: info@myperiscope.me
Website: myperiscope.me
Mailing address: 600 1st Ave, Ste 330 PMB 92768, Seattle, WA 98104-2246, United States